Cancellation & Rescheduling Policy

We value your time and appreciate your understanding as we aim to deliver reliable and efficient cleaning services. The following policy applies to all bookings made through our website.

For Residential Clients (B2C):

• One-Time Free Cancellation or Reschedule:
  Each booking is entitled to one free cancellation or reschedule, provided it is made at least 24 hours before the scheduled service time.
• Subsequent Changes:
  Any second cancellation or reschedule for the same booking will incur a 50% service charge regardless of notice period.
• Last-Minute Cancellation (within 24 hours):
  A 50% cancellation fee applies if you cancel or reschedule within 24 hours of the scheduled appointment.
• No Show or Access Denied:
  If our cleaners arrive but are unable to access the premises (e.g., no one is present or entry is not possible), the full service fee will be charged.

For Commercial Clients (B2B):

• Free Cancellation:
  Cancel or reschedule your appointment at least 48 hours in advance at no charge.
• Late Cancellation (within 48 hours):
  A 50% service charge applies for cancellations or reschedules made within 48 hours of the scheduled service.
• Same-Day Cancellation or Denied Access:
  Cancellations on the day of service, or failure to provide access, will result in a 100% service charge.
• For Contracted Clients:
  Terms and conditions will follow the service agreement stated in your contract.

How to Cancel or Reschedule:

Please contact us via:

• Our website’s customer portal, gladen.com.sg
• Email, or clarence@gladen.com.sg
• Phone +65 9768 5091

Your cancellation or reschedule is valid only upon confirmation from our team.

Refunds (if applicable):

Approved refunds will be processed within 5–7 business days to your original payment method.